Policies

At SAHAR, every piece is thoughtfully designed and produced with care and attention to detail. We want you to feel confident and completely satisfied with your purchase. Please review our Return & Exchange Policy below before placing your order.

1. Return Window

You may request a return or exchange within 14 days of receiving your order. Requests submitted after this period may not be accepted.

2. Eligibility

To be eligible for a return or exchange, the item must:

• Be unworn and unused.
• Be in its original condition.
• Have all original SAHAR tags and labels attached.
• Be returned in its original packaging.
• Show no signs of washing, alteration, damage, stains, perfume, makeup, or any other signs of wear.

SAHAR reserves the right to refuse any return or exchange that does not meet these conditions.

3. Exchanges

We offer exchanges for:

• A different size of the same item, subject to availability.
• Another item of equal or greater value, with the price difference paid by the customer.

If the requested replacement is unavailable, SAHAR may offer an alternative solution where applicable.

4. Refunds

Approved refunds will be processed once the returned item has been received and inspected.

Refunds will be issued using the applicable payment method, subject to the processing time of the payment provider.

Shipping and delivery fees are non-refundable.

5. Sale & Discounted Items

Items purchased during a sale, promotion, or special offer are considered final sale, unless otherwise stated by SAHAR.

Discounted items are therefore not eligible for return or exchange unless explicitly indicated at the time of purchase.

6. Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact SAHAR customer service within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photos and/or videos showing the issue.
• Photos of the item and its packaging.

If the issue is confirmed to be the responsibility of SAHAR, we will arrange the appropriate replacement or solution.

7. Return Shipping

For returns or exchanges due to change of mind, incorrect size selection, or personal preference, the customer is responsible for the applicable return shipping costs.

If the item is defective, damaged, or incorrectly sent by SAHAR, SAHAR will cover the applicable return shipping costs.

8. One-of-One & Limited Pieces

Certain SAHAR pieces are produced in extremely limited quantities or as one-of-one designs.

These pieces may be final sale and may not be eligible for return or exchange. Where special conditions apply, they will be clearly stated on the product page or at the time of purchase.

9. How to Request a Return or Exchange

To request a return or exchange, please contact SAHAR Customer Service with the following information:

• Order Number
• Full Name
• Item
• Reason for Return/Exchange
• Preferred Exchange Size/Item (if applicable)

Our customer service team will review your request and provide you with the next steps.

Please do not ship any item back before receiving confirmation from SAHAR.

10. Important

All returned items are subject to inspection and approval before a return, exchange, or refund is processed.

Please do not send an item back without receiving confirmation from SAHAR first. Unauthorized returns may not be accepted.

By placing an order with SAHAR, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.